[Matt]

This is a traceroute directly from our servers.

traceroute to 60.48.*.* (60.48.*.*), 30 hops max, 60 byte packets
1 119.81.33.41-static.reverse.softlayer.com (119.81.33.41) 0.281 ms 0.320 ms 0.364 ms
2 ae11.dar02.sr03.sng01.networklayer.com (174.133.118.132) 0.175 ms 0.173 ms 0.168 ms
3 ae9.bbr01.eq01.sng02.networklayer.com (50.97.18.198) 0.815 ms 0.815 ms 0.812 ms
4 p4788.sgw.equinix.com (202.79.197.15) 64.999 ms 65.002 ms 65.040 ms
5 * * *
6 115.132.109.194 (115.132.109.194) 268.492 ms 115.132.109.206 (115.132.109.206) 266.678 ms 115.132.109.194 (115.132.109.194) 268.343 ms
7 * * *
8 * * *

Might be the peering at Equinix overloaded. Softlayer directly peer with TM http://bgp.he.net/AS4788#_peers.

You can give this traceroute to your ISP, but I will need one done by you before I can raise this as an issue with Softlayer. By the looks of it you have some sort of firewall blocking it on your computer or router.