December 6th, 2011

Hello,

A staff member has replied to your question:

Hello Robert,

It appears as though the account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:

TITLE: Account Security Recommendations
URL: http://support.steampowered.com/kb_arti ... -OAFV-8478

I have reset the account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.

Note: Passwords are all numbers.

The new Secret Question will be set to "What did customer service reset your password to?"

The answer to the Secret Question is the new password that we have sent to you as mentioned above.

Once you login to the Steam Account, please change your password, secret question and validate your email address as outlined here:

Title: Resetting an Account Password and Secret Question
Link: http://support.steampowered.com/kb_arti ... -AFZC-7069

To safeguard your account further, please take advantage of Steam Guard:

Title: Steam Guard
Link: https://support.steampowered.com/kb_art ... -ALZM-5519

Steam Guard is an additional level of security that can be applied to your Steam account. With Steam Guard, a second level of security is applied to your account, making it harder for your Steam account to fall into the wrong hands.

Please let us know if we may be of further assistance.

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December 3rd, 2011

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Hello,

Thank you for submitting your question to our staff. We will respond to your question by email.

Anytime you wish you can view your question online:
https://support.steampowered.com/view.p ... -WUOP-9644


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