Dude, You access the internal pages via this address, post it here.

It depends on the brand. For example mine is 10.1.1.1.

Dear Matt,

Here's the screenshot from my Router. I already reset to factory setting before.

[Matt]

The firewall is disabled on your router, which means it's something on your computer blocking it. I really need a traceroute to take this further with our datacenter.

The firewall is disabled on your router, which means it's something on your computer blocking it. I really need a traceroute to take this further with our datacenter.

Dear Matt,

Here's the latest tracert to 119.81.28.242.





Report to ISP has been made again and they request to emailed screenshot from "Ping Plotter", I paste it here your additional info:-

[Matt]

Hi Minion,

Softlayer is blaming it on your ISP. In your traceroute it looks like your ISP is sending it to peering in Hong Kong first instead of peering at Equinix in Singapore to get to Softlayers network. You should try contacting your ISP again and try explain this to someone that will understand.

If your ISP needs to do any testing on our side I can do some traceroutes from our server or they can use Softlayers looking glass http://lg.softlayer.com/.

I will keep trying to talk to Softlayer as they directly peer with Telekom Malaysia and might be able to talk to someone there.

Since this past 2 weeks, my ping jumped from 300 to 550 :eek:
Fk this :mad:
Look at this shit ass ping :oops:    

[Matt]

You know the drill, traceroute it.

Double post

Minion any better?

Tracing route to 119.81.28.242-static.reverse.softlayer.com [119.81.28.242]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 23 ms 24 ms 23 ms 115.147.64.1
3 24 ms 24 ms 25 ms 124.217.124.225
4 24 ms 29 ms 24 ms 124.217.126.153
5 24 ms 26 ms 24 ms 124.217.126.162
6 * * * Request timed out.
7 26 ms 25 ms 26 ms 202.138.145.245
8 25 ms 25 ms 27 ms 202.138.145.250
9 25 ms 22 ms 23 ms 210.14.2.81
10 25 ms 25 ms 24 ms 210.213.132.22.static.pldt.net [210.213.132.22]

11 * * * Request timed out.
12 * * * Request timed out.
13 25 ms 24 ms 24 ms 210.213.128.49.static.pldt.net [210.213.128.49]

14 24 ms 23 ms 22 ms 210.213.131.93.static.pldt.net [210.213.131.93]

15 172 ms 181 ms 174 ms 129.250.197.1
16 216 ms 215 ms 217 ms ae-4.r07.snjsca04.us.bb.gin.ntt.net [129.250.4.1
19]
17 197 ms 221 ms 202 ms ae-7.r20.snjsca04.us.bb.gin.ntt.net [129.250.5.5
2]
18 224 ms 225 ms 214 ms as-6.r20.sngpsi02.sg.bb.gin.ntt.net [129.250.3.8
9]
19 225 ms 224 ms 224 ms ae-1.r00.sngpsi02.sg.bb.gin.ntt.net [129.250.4.1
43]
20 241 ms 240 ms 241 ms ae-0.softlayer.sngpsi02.sg.bb.gin.ntt.net [116.5
1.17.54]
21 243 ms 241 ms 244 ms ae5.dar01.sr03.sng01.networklayer.com [50.97.18.
197]
22 * 237 ms * po1.fcr01.sr03.sng01.networklayer.com [174.133.1
18.131]
23 244 ms 244 ms 247 ms 119.81.28.242-static.reverse.softlayer.com [119.
81.28.242]

Trace complete.

I guess it went to US first :|

Hi Minion,

Softlayer is blaming it on your ISP. In your traceroute it looks like your ISP is sending it to peering in Hong Kong first instead of peering at Equinix in Singapore to get to Softlayers network. You should try contacting your ISP again and try explain this to someone that will understand.

If your ISP needs to do any testing on our side I can do some traceroutes from our server or they can use Softlayers looking glass http://lg.softlayer.com/.

I will keep trying to talk to Softlayer as they directly peer with Telekom Malaysia and might be able to talk to someone there.

Dear Matt,

Finally after 2nd report to ISP, someone finally call me and again no issue from their side. However, they requested from server side to give the ping/trace route result from server side(119.81.28.242) to my ip address. I will pm you my ip address & hope can get result immediately.

Thanks Matt.

[Matt]

I guess it went to US first :|

traceroute to 115.147.*.* (115.147.*.*), 30 hops max, 60 byte packets
1 119.81.33.41-static.reverse.softlayer.com (119.81.33.41) 0.276 ms * 0.331 ms
2 ae11.dar02.sr03.sng01.networklayer.com (174.133.118.132) 0.165 ms 0.167 ms 0.164 ms
3 ae9.bbr01.eq01.sng02.networklayer.com (50.97.18.198) 0.803 ms 0.802 ms ae9.bbr02.eq01.sng02.networklayer.com (50.97.18.202) 64.814 ms
4 unknown.telstraglobal.net (202.126.128.21) 4.769 ms 4.770 ms 4.766 ms
5 i-2-0-0.6ntp-core01.bi.telstraglobal.net (202.84.243.109) 1.879 ms 1.915 ms 1.913 ms
6 i-1-0-2.tmh-core04.bx.telstraglobal.net (202.84.249.45) 34.194 ms 34.140 ms 34.182 ms
7 i-10-0-0.hkth01.bi.telstraglobal.net (202.84.153.238) 34.727 ms 34.743 ms 34.727 ms
8 pldt-peer.hkth01.pr.telstraglobal.net (134.159.128.238) 100.660 ms 100.672 ms 100.720 ms
9 210.213.131.22.static.pldt.net (210.213.131.22) 209.967 ms 210.020 ms 208.780 ms
10 * * *
11 * * *
12 210.213.128.69.static.pldt.net (210.213.128.69) 215.281 ms 214.496 ms 214.250 ms
13 210.213.132.17.static.pldt.net (210.213.132.17) 208.623 ms 208.616 ms 208.318 ms
14 210.14.2.82 (210.14.2.82) 219.648 ms 219.696 ms 219.719 ms
15 202.138.145.249 (202.138.145.249) 281.082 ms 280.385 ms 252.229 ms
16 202.138.145.246 (202.138.145.246) 229.907 ms 229.948 ms 232.220 ms
17 202.138.144.198 (202.138.144.198) 209.517 ms 209.722 ms 209.510 ms
18 124.217.126.161 (124.217.126.161) 210.418 ms 210.552 ms 210.632 ms
19 124.217.126.154 (124.217.126.154) 212.884 ms 212.977 ms 212.292 ms
20 124.217.124.166 (124.217.124.166) 213.685 ms 213.561 ms 215.003 ms

Looks like bad routing on both sides, but I think the common denominator is pldt.net. Telstra is going via Hong Kong to get to pldt.net (Softlayer SNG -> Telstra SNG -> Telstra HK -> pldt.net) and in yours pldt.net is going to the US by NTT.