[Matt]

An update from our host

Hello,

We have a ticket in to nlayer to see what can be done about it. that said we will likely shutdown the nlayer peer Monday and remove them from our network.

--
Dan P.

No changes yet

[Matt]

Can you provide some more tracerts please? nLayer was taken out of the network mix it seems.

C:\Users\Jboy>tracert 173.231.20.20

Tracing route to 173.231.20.20 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 10 ms 13 ms 112.204.0.1
3 12 ms 13 ms 13 ms 122.2.135.97
4 12 ms 12 ms 14 ms 210.213.131.50
5 13 ms 12 ms 13 ms 210.213.133.49
6 170 ms 170 ms 171 ms 210.14.2.178
7 166 ms 166 ms 175 ms 206.223.143.122
8 171 ms 170 ms 171 ms 216.218.213.250
9 166 ms 167 ms 165 ms 100.42.223.150
10 172 ms 172 ms 171 ms 100.42.223.194
11 166 ms 165 ms 167 ms 173.231.20.20

Trace complete.

Servers weren't lag bad for the past week. But today, couldn't join the servers again.

Code:

tracert 173.231.20.20

Tracing route to 173-231-20-20.hosted.static.webnx.com [173.231.20.20]
over a maximum of 30 hops:

  1    1 ms    <1 ms    <1 ms  192.168.1.1
  2    83 ms    88 ms    84 ms  c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]
  3    71 ms    68 ms    70 ms  xe-2-1-0-32767-sur01.eatontown.nj.panjde.comcast
.net [68.87.214.129]
  4    66 ms    64 ms    77 ms  xe-1-1-1-0-ar03.eastwindsor.nj.panjde.comcast.ne
t [68.85.62.77]
  5    74 ms    72 ms    78 ms  68.86.152.113
  6    81 ms    87 ms    76 ms  pos-3-9-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.95.157]
  7    72 ms    75 ms    79 ms  be-10-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.202]
  8  237 ms  314 ms  235 ms  as3491-pe01.ashburn.va.ibone.comcast.net [75.149
.228.78]
  9  150 ms  140 ms  142 ms  webnx.ge9-27.br01.lax05.pccwbtn.net [63.218.42.1
94]
10  138 ms  144 ms  142 ms  100-42-223-138.static.webnx.com [100.42.223.138]

11  139 ms    86 ms    85 ms  100-42-223-178.static.webnx.com [100.42.223.178]

12    88 ms    91 ms    93 ms  173-231-20-20.hosted.static.webnx.com [173.231.2
0.20]

Trace complete.

[Matt]

Pretty sure this is definitely a Comcast problem now. You have 88ms at your second hop, when the usual should be around 10-30ms.

Here is from a previous tracert of yours:

2 32 ms 29 ms 28 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]

and now:

2 83 ms 88 ms 84 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]

also:

8 237 ms 314 ms 235 ms as3491-pe01.ashburn.va.ibone.comcast.net [75.149.228.78]

which is before WebNX's network (transit provider pccwbtn.net)

The server starts lagging when there are too much people talking on the microphone, or crash when worse.

Pretty sure this is definitely a Comcast problem now. You have 88ms at your second hop, when the usual should be around 10-30ms.

Here is from a previous tracert of yours:

2 32 ms 29 ms 28 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]

and now:

2 83 ms 88 ms 84 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]

also:

8 237 ms 314 ms 235 ms as3491-pe01.ashburn.va.ibone.comcast.net [75.149.228.78]

which is before WebNX's network (transit provider pccwbtn.net)

After the tracert, I joined ROD scrim server and no lag at all so I would say it's not comcast.

[M. Bison]

After the tracert, I joined ROD scrim server and no lag at all so I would say it's not comcast.

I don't think you understand how the internet works.

The route comcast is using to get to us is congested (not surprising for a cable provider). That doesn't mean all of comcast's routes or internet exchange points are congested. Comcast is using different backbones and/or routes to get to ROD's server, and these routes may not be congested.

[Matt]

DK your tracert is showing higher pings to basically every Comcast hop than it was before.

Old tracert

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 29 ms 28 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]
3 28 ms 17 ms 16 ms xe-2-1-0-32767-sur01.eatontown.nj.panjde.comcast.net [68.87.214.129]
4 17 ms 10 ms 12 ms xe-1-1-1-0-ar03.eastwindsor.nj.panjde.comcast.net [68.85.62.77]
5 13 ms 12 ms 13 ms 68.86.152.113
6 20 ms 19 ms 35 ms pos-4-0-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.93.233]
7 34 ms 47 ms 34 ms he-4-11-0-0-cr01.56marietta.ga.ibone.comcast.net [68.86.89.186]
8 53 ms 52 ms 50 ms pos-1-3-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.157]

New tracert

1 1 ms <1 ms <1 ms 192.168.1.1
2 83 ms 88 ms 84 ms c-68-83-22-1.hsd1.nj.comcast.net [68.83.22.1]
3 71 ms 68 ms 70 ms xe-2-1-0-32767-sur01.eatontown.nj.panjde.comcast.net [68.87.214.129]
4 66 ms 64 ms 77 ms xe-1-1-1-0-ar03.eastwindsor.nj.panjde.comcast.net [68.85.62.77]
5 74 ms 72 ms 78 ms 68.86.152.113
6 81 ms 87 ms 76 ms pos-3-9-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.157]
7 72 ms 75 ms 79 ms be-10-pe04.ashburn.va.ibone.comcast.net [68.86.84.202]
8 237 ms 314 ms 235 ms as3491-pe01.ashburn.va.ibone.comcast.net [75.149.228.78]

They're all Comcast hops.