[M. Bison]

The server makes a best effort to keep PUGs relatively fair (and presumably fun for everyone). Prior to the balancing done on subs, you'd have instances such as Griz RQing for [[CS]] Spider in early game, and the outcome of that pug would have been a stressful forgone conclusion. If you're annoyed by these efforts by the server, then a solution is readily available to you: it's called donating. For $5/mo, Donors get the "sub priority" benefit of at best skipping non-donors for balancing purposes or at worst first-come-first-serve (no risk of being skipped by latecomers).

We've already made a number of enhancements to aid in guesstimating wait time or at least making it more tolerable. This includes PUG state and score in server browser, in-game console output after using !subs which shows your sub position on a per-leaver basis (which means you could ask the desirable RQer whether they intend to leave any time soon), and the Steam bot which messages you on Steam (and Steam mobile) when you get in, which allows you to potentially watch YouTube videos or walk around and do other stuff (if you got Steam mobile). I'm not sure how this process could be improved any further.

Keep in mind the following:
A). The server goes by connect time, not when you used !sub command.
B). When you sub out, your "connect time" is reset. This makes it unlikely to instantly get subbed in again.
C). The balancing mechanism is partially disabled against donors. They will never be skipped by newly connected players (not even other donors), however, they may still skip over non-donors for balancing purposes.